ROXANNE JENSON
Program, project and operations leader with 10+ years of experience turning ambiguity into practical systems, aligned teams and measurable delivery across enterprise, marketing, healthcare, SaaS and hospitality environments.
Selected examples are anonymized to protect employer and client information while preserving the scale, challenge and work performed.
Directed a compressed, cross-functional rebrand across digital, print, signage and internal channels; introduced Workfront workflows and supported adoption for more than 100 marketing users.
Program leadership · Workfront · governance · adoptionImproved intake, documentation, reporting and Jira/Salesforce-connected workflows in a complex SaaS environment supporting thousands of customers and custom integrations.
Jira · Salesforce · process design · operational visibilityLed integrated marketing work for specialized clinical programs, launches, recruiting, events and patient communications across clinical, creative, digital and vendor teams.
Integrated marketing · stakeholder alignment · regulated deliveryManaged discovery-to-launch digital work across clients, writers, designers, developers, SEO specialists and account teams while maintaining strong customer satisfaction.
Client leadership · digital delivery · prioritization · communicationProgressed from frontline hospitality into general management and corporate training leadership, supporting openings, service standards, team development and operating consistency.
People leadership · openings · training systems · operationsDesigned a working project-management prototype that helps practitioners capture messy information, identify gaps, preserve reasoning and decide what to do next.
Product thinking · knowledge systems · project discovery · AI workflowsI begin by understanding the work as it exists—not as the process map says it should exist. Then I create only the structure the team can actually use.
Find the real work, the real constraints and the people who know what is missing.
Separate facts, assumptions, decisions, risks and unresolved questions.
Make outcomes, ownership, tradeoffs and dependencies visible.
Create the plans, workflows, governance and tools the work actually needs.
Support the humans using the system, measure what changes and keep improving.
These artifact categories represent reusable, anonymized examples available for discussion. No confidential source material is published here.
Certification status is stated conservatively and only where it is verified.
PMI
Active through Sep 17, 2027PMI
Active through Jun 24, 2027Prosci
CompletedGoogle / Coursera
Completed Aug 22, 2026Scrum Alliance
Earned 2015 · renewal status not listedCURRENT PROJECT
A working project-management system I'm designing to help project leaders understand unfamiliar environments, identify gaps, document what matters, and turn discovery into practical next steps.
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